Salesforce Energy and Utilities Cloud Accredited Professional : AP-207 Exam

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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the VEELogoCard FlexCard to change the customer logo.
B) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
C) Modify the application Page Layout to change/add/remove selected elements
D) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.

2. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the VEELogoCard FlexCard to change the customer logo.
B) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
C) Modify the application Page Layout to change/add/remove selected elements
D) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.

3. An energy company wants to show users monthly billed usage information when the user starts the Move Out guided business processes in Energy and Utility Cloud, The usage information is stored in a third-party system with available APIs.
Which three steps must the consultant complete to achieve the required outcome?
Choose 3 answers

A) Configure integration with Meter Data Management System
B) Modify the standard Move Out process to invoke the Integration Procedure and present the result to the user,
C) Create a new Move Out process to invoke the Integration Procedure and present the result to the user.
D) Configure integration with Customer Information System.
E) Configure Integration Procedure to fetch the data from the third-party system using available APIs.

4. An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?

A) Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible
B) Credit ratings are actively used as a pricing input for small and medium business customers
C) Some customers existed on a legacy billing system from previous contracts
D) The potential customer began their journey using WhatsApp.

5. An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A) Customer Acquisition Management
B) Experience Self-Serve Portal
C) Energy and Utilities Contact Center Console
D) Utility Self-Serve Portal

Solutions: