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Free Pega Decisioning Consultant PEGAPCDC85V1 Ultimate Study Guide (Updated 60 Questions) [Q22-Q37]

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Free Pega Decisioning Consultant PEGAPCDC85V1 Ultimate Study Guide (Updated 60 Questions)

Get to the Top with PEGAPCDC85V1 Practice Exam Questions


Pegasystems PEGAPCDC85V1 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Create engagement strategies using customer credit score
  • Optimize the customer value in the contact center
Topic 2
  • Create and understand decision strategies
  • Present a single offer on the web
Topic 3
  • Create eligibility rules using customer risk segments
  • Define and manage customer actions
Topic 4
  • Define customer engagement policies
  • Define the starting population
  • Define an action for outbound
Topic 5
  • Limit action volume on outbound
  • Create an engagement strategy
  • One-to-one customer engagement
Topic 6
  • Prioritize actions with business levers
  • Contact policy and volume constraints
Topic 7
  • Avoid overexposure of actions on outbound
  • Essentials of always-on outbound
Topic 8
  • Share action details with third-party distributors
  • Add more tracking time periods for contact policies

 

NEW QUESTION 22
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hubtm.

Which property allows you to use the risk segment computed by the decision table in the decision strategy?

  • A. pxResu/t
  • B. pxOutcome
  • C. pxRiskSegment
  • D. pxSegment

Answer: B

 

NEW QUESTION 23
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.

  • A. Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
  • B. Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
  • C. Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
  • D. Suppress an action for 10 days if there are five impressions for any channel in the last 14 days

Answer: A

 

NEW QUESTION 24
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.

If the following volume constraint is applied, how many actions are delivered by the outbound run?

  • A. 75 SMSes and 25 emails
  • B. 0
  • C. 75 emails 25 SMSes
  • D. 1

Answer: A

 

NEW QUESTION 25
The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?

  • A. Customer contact limits
  • B. Suitability rules
  • C. Suppression policies
  • D. Volume constraints

Answer: B

 

NEW QUESTION 26
U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score. The automatic approval of credit card limits are processed based on the following criteria set by the bank:

The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200".
As a Strategy Designer, how do you implement this change?

  • A. Change in the strategy the condition from ".pxSegment <=175" to ".pxSegment <=200"
  • B. Map the score value in the decision strategy to "<=200".
  • C. Change the cutoff value in the results tab of the scorecard decision component
  • D. Change the cutoff value in the results tab of the scorecard model

Answer: D

 

NEW QUESTION 27
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hubtm. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.

Answer:

Explanation:

 

NEW QUESTION 28
What does a solid arrow from a "Set Property" component to a "Filter" component mean?

  • A. To evaluate the "Set Property" component, the "Filter" component is evaluated first.
  • B. There is a one-to-one relationship between a "Set Property" and a "Filter" component.
  • C. A property from the "Set Property" component is referenced by the "Filter" component.
  • D. Information from the "Set Property" component is copied over to the "Filter" component.

Answer: C

 

NEW QUESTION 29
In Pega Customer Decision Hubtm, the characteristics of an action are defined by using

  • A. banners
  • B. properties
  • C. logos
  • D. plain text

Answer: B

 

NEW QUESTION 30
A financial institution has created a new policy that states the company will not send more than 500 emails per day. Which option allows you to implement the requirement?

  • A. Customer contact limits
  • B. Suppression rules
  • C. Applicability rules
  • D. Volume constraints

Answer: B

 

NEW QUESTION 31
Myco, a telecom company, has recently implemented Pega Customer Decision Hubtm. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?

  • A. Segmentation
  • B. Audience
  • C. Engagement policies and Arbitration
  • D. Contact policies

Answer: C

 

NEW QUESTION 32
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.

Answer:

Explanation:

 

NEW QUESTION 33
U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?

  • A. Select Refresh the audience
  • B. Select different audience sample with similar profile
  • C. Run the starting population segment daily
  • D. Trigger an external ETL (Extract-Transform-Load) process

Answer: C

 

NEW QUESTION 34
U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?

  • A. A new proposition filter needs to be configured in the strategy to filter on customer income.
  • B. Add a new Group By component for the mortgage limit calculation.
  • C. Remap the scorecard property in the decision strategy for the change to take effect.
  • D. The score calculation is independent of the strategy and no change is required.

Answer: A

 

NEW QUESTION 35
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.

The details of the shoes are provided in the following table:

According to the decision strategy, what is the output of component in the blank space highlighted in red?

  • A. Nike, Adidas, Puma, Reebok
  • B. Nike
  • C. Reebok, Puma, Adidas, Nike
  • D. Reebok

Answer: D

 

NEW QUESTION 36
When a customer is offered an action that they already accepted, this is because_________.

  • A. the customer intent was captured incorrectly
  • B. there are no suppression rules defined
  • C. the actions are filtered based on eligibility
  • D. the strategy is not customized to exclude previously accepted offers

Answer: A

 

NEW QUESTION 37
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