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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Which Cisco Unified Communications Manager troubleshooting tool can be used to determine the digit manipulation path a call takes within the Cisco Unified Communications Manager system from the perspective of a specific directory number, without having the actual device at hand?

A) Cisco IOS debugs
B) Cisco Unified Communications Manager Dialed Number Analyzer
C) Cisco Unified Communications Manager Serviceability
D) Cisco Unified Communications Manager Real Time Monitoring Tool
E) Cisco Unified Syslog Viewer

2. Which method can be used to correct database replication issues in a cluster running Cisco
Unified CallManager 5.0?

A) Run the Cisco Unified CallManager BARS utility to restore the database to the subscriber.
B) Use the SQL Server Enterprise Manager application to recreate the database subscription.
C) Execute the dblhelper utility on the publisher.
D) Enter the utils dbreplication repair command at the command-line prompt.
E) Use the Informix database utility to recreate the database subscription.

3. As a network administrator, you should know the features of H.323 gatekeeper. Which H.323 gatekeeper feature allows calls to be routed to a specific zone, regardless of the zone prefix in the address?

A) E.164 registration
B) Subnet scoping
C) Default technology prefix
D) Technology prefix with hop-off

4. A user gets the following error on the IP phone:
[205]-User Profile Absent
What could be the probable cause?

A) The Enable Extension Mobility option is not enabled in the phone configuration window.
B) User is assigned to another phone.
C) User ID and password are incorrectly entered on the phone.
D) The device profile is not attached to the user.
E) The user profile is missing.
F) User is logged on to another phone.

5. You have received a trouble ticket stating that users are no longer hearing a second dial tone after pressing 9 to initiate an external call. The trouble ticket states that the second dial tone is played only after several additional digits are dialed. What is the mostly likely cause of this problem?

A) The first gateway in the route group is not available, causing a delay in playing the second dial tone while Cisco Unified CallManager queries the second gateway.
B) The Cisco Unified CallManager server is experiencing CPU spikes, causing a delay in playing the second dial tone.
C) A route pattern beginning with the digit "9" has been added to the route plan with the Call Classification parameter set to OnNet.
D) A route pattern beginning with the digit "9" has been added to the route plan without the Provide Outside Dial Tone check box selected.

Solutions: