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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A) HP Services can be purchased at extremely discounted prices.
B) HP Services give you predictability and greater control of the Total Cost of Ownership.
C) HP Services can immediately and seamlessly replace your help desk.
D) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).

2. What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?

A) Offsite Repair
B) Defective Media Retention
C) HP Services offerings within the Deploy stage
D) HP base warranty

3. In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?

A) HP Support Center
B) HP Channel Services Network
C) HP Care Pack Central
D) HP Sales Central

4. What does the HP Partner First Portal allow partners to do? (Select two.)

A) register and track services
B) create a quote
C) access information about HP hardware & services
D) access business selling tools, training, and other resources such as HP Sales Central
E) check warranty coverage

Solutions: