
Dumps for Free Salesforce Salesforce-Communications-Cloud Practice Exam Questions [Apr 18, 2024]
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NEW QUESTION # 34
Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?
- A. Attribute Rules
- B. Compatibility Rules
- C. Advance Rules
- D. Context Rules
Answer: C
NEW QUESTION # 35
A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?
- A. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
- B. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
- C. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
- D. Product Model use hierarchical modeling which is natively supports EPC
- E. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
Answer: B,D,E
NEW QUESTION # 36
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?
- A. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
- B. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
- C. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
- D. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
Answer: A
NEW QUESTION # 37
UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement
- A. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
- B. Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item
- C. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order
- D. Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.
Answer: C
NEW QUESTION # 38
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?
- A. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
- B. Harmonize their business plan to reduce the complexity
- C. Access the entire architecture to identify application that can be decommission.
- D. Handle the complex business processes manually outside the IT landscape.
Answer: B,C
NEW QUESTION # 39
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?
- A. Model the router as an attribute of the business internet offer with a default value of 'included'
- B. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
- C. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
- D. Model the router technical product and decompose it from the business internet offer.
Answer: D
NEW QUESTION # 40
Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?
- A. Which of the provided products are still actively sold?
- B. Are there customer specific offerings?
- C. Can we rationalize products to a smaller number?
- D. Which of the products are inactive?
Answer: B
NEW QUESTION # 41
UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement
- A. Calculation Matrix
- B. Price lists
- C. Fields
- D. Pricing plan
- E. Attribute
Answer: A,C,E
NEW QUESTION # 42
Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.
Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?
- A. Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute
- B. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task
- C. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task
- D. Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product
Answer: A,C
NEW QUESTION # 43
UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?
- A. Raise support case to retrieve a data load report to summarize the data load.
- B. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
- C. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
- D. Inform the business that data migration is completed and errors resolved in development
Answer: B,C
NEW QUESTION # 44
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?
- A. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
- B. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
- C. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
- D. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
Answer: C
NEW QUESTION # 45
The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?
- A. Design for one callout each request and cache the identifier in memory
- B. Design integration procedure that makes both request and returns the result to order Management.
- C. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
- D. Use Data raptor technology to make the request and return the response to order management
Answer: C,D
NEW QUESTION # 46
An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?
- A. Top Order Item Scope
- B. Account Scope
- C. Downstream Order Item Scope
- D. Order Item Scope
Answer: B
NEW QUESTION # 47
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.
- A. Adjustment using Context rules
- B. Discounts.
- C. Promotions
- D. Customizations using CPQ Hooks
Answer: A
NEW QUESTION # 48
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?
- A. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
- B. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
- C. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
- D. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
Answer: B
NEW QUESTION # 49
ABC cloud is using communication cloud's order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.
- A. Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record
- B. Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record
- C. Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.
- D. Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
Answer: D
NEW QUESTION # 50
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?
- A. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
- B. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
- C. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
- D. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
Answer: D
NEW QUESTION # 51
UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.
- A. Digital commerce SDK
- B. Digital Commerce API
- C. Custom API via lightening Out
- D. Cart Based API using Omni Out
Answer: A,B
NEW QUESTION # 52
What are three main factors that should lead a consultant to consider assetization of a commercial product or service?
- A. The Product sold is a device accessory such as phone case
- B. The product services sold can undergo future attribute changes
- C. The product/service sold is high volume, one time billing event, such as a pay per view
- D. The product Service sold has a recurring charge
- E. The product services sold will have child features added in the future
Answer: B,E
NEW QUESTION # 53
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