Prepare 3312 Question Answers - 3312 Exam Dumps
Real Avaya 3312 Exam Questions [Updated 2023]
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Are you interested in Avaya IP Telephony and want to take the Avaya 3312 exam? Do you know what knowledge is needed to pass this exam? If so, then keep reading as this article will provide an overview of the exam.
Avaya 3312 exam is a certification test designed for IT professionals who wish to demonstrate their expertise in Avaya Aura® Contact Center Administration. The exam is conducted by Avaya, a globally recognized leader in business communication solutions, and passing it ensures that candidates have the necessary knowledge and skills to manage Avaya's contact center solutions.
NEW QUESTION # 37
A customer with an Avaya Aura Contact Center (AACC) would like to implement emergency routing in a flow application using the Locked Variable and Locked Assignment commands.
Which block is used to implement emergencies using locked variables and locked assignment commands?
- A. Anchor Block
- B. Logic Block
- C. Treatment Block
- D. Queue Block
Answer: D
NEW QUESTION # 38
A customer with Avaya Aura Contact Center (AACC) is creating an application flow using a Queue block.
This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?
- A. Queue
- B. Setup
- C. Transition
- D. Processing
Answer: B
NEW QUESTION # 39
A customer with Avaya Aura Contact Center (AACC) Manager Server would like to view the differences between the data in the Local View and the data in the Contact Center View, arid then resolve the differences so that both views contain the same data.
Which view enables this feature?
- A. the Problems View
- B. the Synchronization View
- C. the Comparison View
- D. the Editor View
Answer: B
NEW QUESTION # 40
A customer with Avaya Aura Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user.
Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?
- A. CCMA Login Account Details
- B. Login ID
- C. User type
- D. Create CCT Agent
Answer: A
NEW QUESTION # 41
A customer with an Avaya Aura Contact Center (AACC) has been notified that due to bad weather the contact center will not be opening today. The customer would like to remotely implement an announcement to explain the reason for the unscheduled closure, and is going to use a Boolean variable to accomplish this.
Which two statements regarding a Boolean variable are true? (Choose two.)
- A. A Boolean variable can be used on a Master Script, a Primary Script or a Secondary Script.
- B. A Boolean variable is a variable of the type TRUE/FALSE.
- C. A Boolean variable cannot be used in a loop.
- D. A Boolean variable is a variable of the type ON/OFF.
Answer: A,B
NEW QUESTION # 42
Refer to the exhibit.
The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the contact Center Manager Server (CCMS) AACCMM04, and the Administration. Permissions levels ate granted to items within the launchpad through the creation of an Access Class.
If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option what would be the result of access restriction for the user assigned to that Access Class?
- A. The user would not be able to create new administrative users.
- B. The user would not be able to access the Audit Trail from the Launchpad.
- C. The user would not be able to configure new agents.
- D. The user would not be able to acquire Control Directory Numbers (CDN).
Answer: A
NEW QUESTION # 43
A customer with Avaya Aura Contact Center (AACC) requires a real-time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge.
Which Real-Time Display would accomplish this?
- A. Billboard Collection
- B. Agent Map
- C. Interval to Date Display
- D. Time Line Display
Answer: B
NEW QUESTION # 44
A customer with Avaya Aura Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the 'QUEUED COUNT' intrinsic.
Which category of intrinsic is the 'QUEUED COUNT" intrinsic?
- A. Call
- B. Skillset
- C. Time
- D. Traffic
Answer: D
NEW QUESTION # 45
A customer with Avaya Aura Contact Center (AACC) has a list of holidays that change on a yearly basis.
The holidays are defined as variables in a specific variable list. This list of variables is referenced on multiple applications. Once a year, an administrator updates the list with new holiday dates, which results in the applications recognizing the new dates.
Which category and type of variable will the administer modify in the variable table to accomplish this?
- A. the call variable of the type Date
- B. a global or call variable of the type String
- C. the global variable of the type Date
- D. the wild call variable of the type Integer
Answer: C
NEW QUESTION # 46
Refer to the exhibit.
The flow in the exhibit has been created in Avaya Aura Contact Center (AACC) Orchestration Designer Scripting. If the automotive skillset is out of service, the caller will hear a technical difficulties announcement, and then proceed to the Logic Block. After the technical difficulties announcement, the caller should be disconnected.
To provide a disconnect, to which block should the technical difficulties output block be connected?
- A. Custom Block
- B. Treatment Block
- C. Finish Block
- D. Anchor Block
Answer: D
NEW QUESTION # 47
The manager of the Customer Service Department wants calls into the Customer Service Application to be answered in 20 seconds or less, and wants to see what percentage of calls are meeting this objective by watching real-time displays.
Where would the Contact Center Manager Administration (CCMA) establish this 20 second cutoff point?
- A. Application Threshold Class
- B. Real Time Statistics
- C. Real Time Reporting
- D. Historical Statistics
Answer: A
NEW QUESTION # 48
Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected.
Which three variables types support this class type? (Choose three.)
- A. Integer
- B. Skillset
- C. Day
- D. Music
- E. Agent Identification (Agent_ID)
Answer: A,B,C
NEW QUESTION # 49
The administrator has created a primary flow application that will point to a secondary flow application.
From the block palette, which block is used to point one script to another?
- A. Anonymous Block
- B. Anchor Block
- C. Reference Block
- D. Logic Block
Answer: A
NEW QUESTION # 50
A customer with Avaya Aura Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses.
Which statement regarding the Event Handler is true?
- A. The event handler, if applied on a primary script, does not need to be re-applied on the secondary script.
- B. The event handler monitors for music failure.
- C. The event handler can monitor for excessive Not Ready time.
- D. The event handler must be the first line on any script.
Answer: B
NEW QUESTION # 51
When agents finish with a call, and if there are calls waiting, the next call rings immediately on the agent's telephone set. The supervisor would like the agents to have 30 seconds before the next call is presented to the agent.
Which call presentation class option is needed to accomplish this requirement?
- A. Presentation Option: Call Force
- B. Presentation Option: After Call Break for N seconds:
- C. Presentation Option: Return to Queue
- D. Presentation Option: Put DN on hold to answer call
Answer: D
NEW QUESTION # 52
A customer with Avaya Aura Contact Center (AACC) has created music treatments that include information about the specific applications that callers might reach. The customer would like callers, who have been put on hold by an agent, to hear the music on hold treatments specific to the application in which they have been answered.
Which section of script would accomplish this?
- A. QUEUE TO SKILLSET automotive
WAIT 2
GIVE RAN 15
IF EVENT = CALL ON HOLD THEN
GIVE MUSIC 30
ELSE
GIVE MUSIC 20
END IF
WAIT 60 - B. EVENT HANDLER
EVENT MUSIC ON HOLD
GIVE MUSIC 30
END EVENT
QUEUE TO SKILLSET automotive
WAIT 2
GIVE RAN 15
GIVE MUSIC 20
WAIT 60 - C. EVENT HANDLER
EVENT CALL ON HOLD
GIVE MUSIC 30
END HANDLER
QUEUE TO SKILLSET automotive
WAIT 2
GIVE RAN 15
GIVE MUSIC 20
WAIT 60 - D. QUEUE TO SKILLSET automotive
WAIT 2
GIVE RAN 15
GIVE MUSIC 20
EVENT HANDLER
EVENT: CALL ON HOLD
GIVE MUSIC 30
WAIT 60
Answer: B
NEW QUESTION # 53
A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment?
Which field is mandatory for a Contact Center Management supervisor in a SIP environment?
- A. Call Presentation Class
- B. Language
- C. Skillset
- D. Login ID
- E. Password
Answer: D
NEW QUESTION # 54
A supervisor in an Avaya Aura Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:
GIVE IVR WITH VXML TREATMENT voicexml
PARAMETERS
What is a valid input after the parameters command?
- A. _c_play_and_collect
- B. GIVE IVR WITH VXML TREATMENT
- C. Numberofdigits
- D. ASSIGN "please enter account number.wav"
- E. Service URI
Answer: C
NEW QUESTION # 55
A supervisor with Administrator user privileges wants to be able to manage voice prompts and music on the Avaya Aura Media Server (AAMS).
Through which Launchpad item can this be accomplished?
- A. Access and Partition Management
- B. Configuration
- C. Call Recording and Quality Monitoring
- D. Prompt Management
Answer: A
NEW QUESTION # 56
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