Community-Cloud-Consultant Free Exam Study Guide! (Updated 286 Questions)
Community-Cloud-Consultant Dumps for Salesforce Community Cloud Certified Exam Questions and Answer
NEW QUESTION # 34
What are the two most efficient ways for a Salesforce Admin to accomplish this task? Universal Containers is launching a Community to drive their channel sales. The requirements are as follows:* Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today.* Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org.* External partner users must be able to configure the quote using the pricing and quoting tool from the Community.* The pricing and quoting tool must support Community users.* Universal Containers owns licenses for Salesforce Connect.
- A. Integrate the Back-Office Legacy System using custom code development.
- B. Integrate the pricing and quoting tool by creating custom code to make it available in the Community.
- C. Integrate the Back-Office Legacy System using Salesforce Connect.
- D. Integrate the pricing and quoting tool by configuring external users to make it available in the Community.
Answer: C,D
NEW QUESTION # 35
What must your enable at the User level to ensure External Users are able to view Knowledge?
- A. Check KnowledgeOne User
- B. Assign the Knowledge User Permission Set
- C. Assign the Knowledge One Permission Set
- D. Check Knowledge Use
- E. Check the Data Categories you want to be Visible
Answer: C
NEW QUESTION # 36
Universal containers is building a Customer Community. What can the administrator add to the navigation menu?
Select one or more of the following:
- A. Salesforce objects. Community pages, app launcher, external URL
- B. Salesforce objects, topics, external URL, Lightning component, Community pages
- C. Salesforce objects. Global actions, Community pages, external URL
- D. Salesforce objects, topics, Community pages, external URL, forecast
Answer: B
NEW QUESTION # 37
Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for their customers. * Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users. * Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users. * This Community needs to be built with the Napili template. All integrations must be mobile- first. * Both partners have Community Lightning Components available. What should a Salesforce Admin do to accomplish this task?
- A. Install and configure the Community Lightning Components for surveys and electronic signatures available from the two partners
- B. Install and configure the non-Lightning Components for surveys and electronic signatures available from the partners
- C. Design and develop custom Community Lightning Components for surveys and electronic signatures
- D. Design and develop an API -level integration with the survey and electronic signature partners and make it available for Community users
Answer: A
NEW QUESTION # 38
Northern Trail Outfitters is launching a Community using the Customer Service (Napili) Template. They need to add gamification to their website. The following requirements must be met:
- Use the Standard Component on the home page.
- Logged-in users should be able to see their rank.
- Show the top five Community users in the leaderboard.
Which three steps should a Salesforce Admin take to fulfill these requirements?
Choose 3 answers.
- A. Drag the Reputation Leaderboard Component to the Community page in Community Management.
- B. Drag the Reputation Leaderboard Component to the Community page in Site.com.
- C. Enable setup and display of the Reputation Levels option and configure Reputation in Community Management.
- D. Set the number of users to 5 in the property editor for the component.
Answer: A,C,D
NEW QUESTION # 39
Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases.
They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?
- A. Use the Case object with full layout, return five records, and use the 'My Cases' list view
- B. Use the Case object, return five records, use the 'My Cases' list view, and disable public access
- C. Use the 'My Cases' list view with compact layout, return five records, and disable public access
- D. Usethe Case object with compact layout, return five records, and use the 'My Cases' list view
Answer: B
NEW QUESTION # 40
A Salesforce Admin needs to build a self-service Community.
Which three steps should the Salesforce Admin take before building the Community in Salesforce? Choose 3 answers.
- A. Add discussions on topics that can be published in the Community.
- B. Gather branding assets, including images and logo for the Community.
- C. Enable the Service Cloud features to be used in the Community, including Knowledge and Case.
- D. Create email templates to be used in the community.
- E. Configure a search for articles and discussions in the Community.
Answer: B,C,D
NEW QUESTION # 41
Northern Trail Outfitters has released a Customer Service Community for its users and trekking equipment.
Users can ask and answer questions in the Community. Customers have asked how to be notified of new questions or information posted in the Community about specific products. What should the Administrator recommend?
- A. Subscribe to Questions and posts
- B. Subscribe to an RSS feed about Questions and posts
- C. Follow users associated with Questions and posts
- D. Subscribe to Topics associated with Questions and posts
Answer: C
NEW QUESTION # 42
What are three advantages of adjusting the mark-up code on the page <head> in Community Builder? Choose
3 answers
- A. Optimizing the load times of certain typefaces
- B. Custom JavaScript blocks
- C. Custom, analytics code, such as Google Analytics
- D. Optimizing SE by adjusting the SE meta tags for search engines
- E. Ability to define iframe settings
Answer: A,C,E
NEW QUESTION # 43
Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers.
- A. Select the Community from the global header as an internal user.
- B. Select a Customer user record and select the Login option.
- C. Choose Login to the Community as a User from the contact record in Salesforce.
- D. Preview the Community as a specific Community user in the preview mode of the Community builder.
- E. Log in as a customer to the Community with a Test customer login.
Answer: A,C,E
NEW QUESTION # 44
Universal Containers (UC) is migrating from a legacy portal to a new Community. UC needs to stand up the new Community immediately where users can ask questions and provide answers. Which Community template should the Community Cloud consultant recommend?
Select one or more of the following:
- A. Customer Service
- B. Partner Central
- C. Salesforce Tabs + Visualforce
- D. Customer Account Portal
Answer: A
NEW QUESTION # 45
O: 170
Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org.
- A. Add a custom Live Agent Lightning component.
- B. Set up Live Agent in Community Management.
- C. Configure Live Agent in the Salesforce org.
- D. Enable Live Agent in Community Settings.
Answer: A,C
NEW QUESTION # 46
The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.
How should the Salesforce Administrator accomplish this?
- A. Mark old Topics as Inactive and assign Articles to the new Active Topics.
- B. Merge similar Topics in Content Management Workspace.
- C. Delete existing Topics and assign Articles to newly created Topics.
- D. Keep existing Topics and reassign Articles to newly created Topics.
Answer: B
NEW QUESTION # 47
Universal Containers needs to enhance the customer experience by providing a capability to support French and Italian languages to their Community guest users. Their Community is built using the Napilitemplate.
What two things should a Salesforce Admin do to accomplish this requirement? Choose 2 answers
- A. Add French and Italian to Language Settings under Admin Setup
- B. Add the Language Picker Component to make French and Italian available on the Community Pages
- C. Add French and Italian languages to the Community using the Community Builder Page Editor
- D. Add French and Italian languages to the Community usingSite.com configuration
Answer: C,D
NEW QUESTION # 48
Universal Containers built a Community to expose Leads and Opportunities to their resellers. They set up partner accounts with two roles and granted Super User access to the Sales Executives users who are created at the top level of the account role hierarchy. Universal Containers has the following requirements to expose dashboards to their partners: * Partners can NOT modify the dashboard. * Partners only see data within their account. * Partners see all the data on the partner account. How should the Salesforce Admin fulfill these requirements?
- A. Select the owner of the partner account as the running user for the dashboards
- B. Select the Sales Executive as the running user for the dashboards
- C. Select the Channel Manager as the running user for the dashboards
- D. Select the 'Run as logged in user option for the dashboards
Answer: D
NEW QUESTION # 49
Universal Containers adds e -commerce capability to its Community built on the Napili template. They track customer shipments in a Salesforce custom object. How should the Salesforce Admin expose customer shipment data in Community Builder?
- A. Clone an object page and associate it to the Shipment object
- B. Create an object page associated to the Shipment object
- C. Clone a standard page and associate it he Shipment object
- D. Create a standard page associated to the Shipment object
Answer: D
NEW QUESTION # 50
Universal Containers wants its Community users to have the ability to log in using Facebook and Google.
Which set of features should the Administrator use to achieve this goal?
- A. Single Sign-on and AppExchange
- B. Auth Provider and Registration Handler
- C. Auth Provider and Flow
- D. Custom Lightning Component and Apex Class
Answer: B
NEW QUESTION # 51
Universal Containers recently rolled out a Community to their partners.
The internal sales team has the following requirements for internal users:
- Ability to support the addition of 50 new partners every month.
- Ability to pass leads to the partners.
- Continue to have access to the leads after transfer to partners.
- Access to the opportunity when the partner converts the lead.
- Leads should be visible to only the partner who is working on the lead; other partners should NOT have access to the lead.
Which sharing option should the Salesforce Admin choose to meet the requirement for internal users?
- A. Allow partner users to manually share the leads and opportunities with internal users.
- B. Create a sharing rule to share leads and opportunities to internal users.
- C. Use sharing sets to share leads and opportunity to internal users.
- D. Create a public group and include partners and share records to the public group using sharing rules.
Answer: D
NEW QUESTION # 52
Universal Containers needs to add a page to their Customer Service Template-based Community. Authors will manually add the content to the page. What should be the first step to add this page to the site?
Select one or more of the following:
- A. Clone an object page
- B. Create a standard page
- C. Clone a standard page
- D. Create an object page
Answer: B
NEW QUESTION # 53
Universal Containers needs to match the colour scheme of their Customer Service (Napili) Template-based Community with Universal Containers' branding colours.
What is the most efficient way to accomplish this task?
- A. Get HEX codes for branding colours from the company's website and manually add them inside the Branding Editor.
- B. Upload the company logo to generate a colour palette that matched the company's branding colour.
- C. Download HTML/CSS from the company's website and upload it inside the Community Builder.
- D. Select an available colour scheme inside the Branding Editor that most closely matched the company's branding colours.
Answer: B
NEW QUESTION # 54
Universal Containers is building a Community to drive channel sales. They have 2,000 partner accounts. The high-level capabilities for their partners are as follows:
- Partner users should NOT be able to access accounts and cases that they do NOT have access to.
- A Partner user must be able to create cases for all accounts in their account hierarchy irrespective if they are parent of child account.
- Partner users must be able to collaborate within the private groups they are members of.
What are two ways the Salesforce Admin should fulfill these requirements? Choose 2 answers.
- A. Develop an Apex Managed Sharing Rule on the Account and Case Object.
- B. Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object.
- C. Configure an Owner-based Sharing Rule on the Account and Case Object.
- D. Set External User Organisation Wide Defaults to Private on the Account and Case Object.
Answer: A,D
NEW QUESTION # 55
niversal Containers (UC) is implementing a Customer Community which will have thousands of Accounts with tens of thousands of Community users (Contacts). UC wants to ensure that all Customer Community licensed users are able to access the assets tied to their Accounts. Which action should the Salesforce administrator take when setting up asset sharing to ensure that Community users can see their account assets?
Select one or more of the following:
- A. Use Apex managed sharing to grant access to the Community users
- B. Set up a sharing set that references the Account ID on the asset
- C. Create a sharing rule for each accounts
- D. Implement the role hierarchy on the Customer Community
Answer: B
NEW QUESTION # 56
A Salesforce ISV partner is creating a Lightning Bolt Solution for a healthcare use case. What should the Community Cloud consultant use to distribute the Lightning Bolt solution?
- A. Change Set
- B. Metadata API
- C. Managed Package
- D. Unmanaged Package
Answer: C
NEW QUESTION # 57
Universal Containers uses Community to grant business customers secure access to accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers plans to launch a project management module with the following requirements:* Leverage Chatter for collaboration.* Private project collaboration between the customer and Universal Containers.* Leverage documents, tasks, and events in the project space.* Customers can only see and access their projects. What is the most efficient way for the Salesforce Admin to fulfil these requirements?
- A. Build a custom Visualforce project space and control access through sharing
- B. Add private groups and add project records to the group
- C. Create unlisted groups and add project records to the group
- D. Use custom objects, record feeds, and control access through sharing
Answer: B
NEW QUESTION # 58
One of the features of Salesforce Communities is being able to nest Topics (i.e. Level 1 (parent), Level 2, Level 3) what is the maximum number of topics you are able to create for each level?
- A. Level 1 = 35, Level 2 = 10, Level 3 = 15
- B. Level 1 = 10, Level 2 = 15, Level 3 = 20
- C. Level 1 = 25, Level 2 = 15, Level 3 = 10
- D. Level 1 = 25, Level 2 = 10, Level 3 = 10
- E. Level 1 = 20, Level 2 = 20, Level 3 = 20
Answer: D
NEW QUESTION # 59
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Salesforce Community-Cloud-Consultant certification exam tests the candidate's ability to design, implement, and manage Salesforce communities based on the specific needs of their clients. Community-Cloud-Consultant exam measures the candidate's expertise in various areas such as community engagement, community management, and community design. Community-Cloud-Consultant exam is primarily aimed at professionals who work in the field of community management, digital engagement, and customer service. The Community Cloud Consultant certification gives professionals the skills, knowledge, and credentials required to work with Salesforce's Community Cloud effectively.
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