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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. A customer wants to use AICC to handle customer inquiries from a popular messaging platform like WhatsApp. What is the primary technical requirement for this integration?

A) The IVR must be configured to accept voice messages.
B) All agents must have personal WhatsApp accounts.
C) The AICC must have a dedicated component (a channel gateway) that can connect to the messaging platform's API.
D) The customer must use a specific brand of phone.

2. Which SIP response code indicates a successful call redirect?

A) 200 OK
B) 404 Not Found
C) 486 Busy Here
D) 302 Moved Temporarily

3. What is the purpose of a "keepalive" mechanism in the SIP protocol between the AICC system and a SIP trunk provider?

A) To ensure the audio quality remains high.
B) To transfer call control signals.
C) To maintain NAT traversal and detect connection failure quickly.
D) To synchronize the clocks between the two systems.

4. Which AICC architectural principle is key to achieving scalability, allowing you to add more ports or agents by adding more servers of a specific type?

A) Monolithic Design
B) Modular, Component-Based Design
C) Proprietary Hardware Appliance
D) Shared-Tenant Database

5. What is the purpose of "Dynamic Number Insertion" in an outbound campaign?

A) To display a specific callback number on the recipient's caller ID that is different from the dialing number.
B) To increase the dialing speed.
C) To randomly select phone numbers from a list.
D) To mask the agent's voice.

Solutions: