Genesys Cloud Certified Professional - Implementation : GCP-GC-IMP Exam

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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Application Services
B) Public Interface Services
C) Core Services
D) Communication Services

2. You must work closely with before completing configurations for external SIP trunks.

A) Genesys
B) Your carrier
C) The Resource Center
D) Your designated contact

3. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts are the only people within the organization who may contact and work with support.
B) Designated Contacts are the only people within an organization with access to the Resource Center.
C) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
D) Designated Contacts provide the first level of support for their organization.
E) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

4. How many types of groups are there by default?

A) 2
B) 5
C) 3
D) 4

5. What is the maximum file size that a user can upload into Genesys Cloud Documents?

A) 100 MB
B) 2 GB
C) No Limit
D) 10 MB

Solutions: