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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Which option defines organizational culture?

A) A unique system of shared organizational meaning
B) A human resources department program for recognizing diversity
C) A system of unique physical parameters that describes the organization
D) A method of stratifying the organization's target market

2. What is an aspect of cross-functional teams that makes them difficult to manage?

A) Team leaders cannot ensure that team members are located in the same work unit.
B) It takes time to build trust and teamwork among people with different experiences and perspectives.
C) Cross-functional leaders prevent team members from making their own decisions.
D) Cross-functionality fluctuates too frequently.

3. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Compromising
B) Problem solving
C) Devil's advocate
D) Smoothing

4. Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Give individual rewards rather than group rewards
B) Establish more rigid role definition for group members
C) Have the group avoid competition with other groups
D) Give group rewards rather than individual rewards

5. What is a personal view of how one is supposed to act in a given group situation?

A) Role identity
B) Role perception
C) Role conflict
D) Role expectation

Solutions: