Oracle 1Z0-1064-21 Exam : Oracle B2B Service 2021 Implementation Essentials

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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

Question 1

Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday - Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric= 360
* First Response Warning Threshold

A. Resolution is due on Saturday, 2 PM EST.
B. First Response is due on Friday, 12 noon EST.
C. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
D. If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.

Question 2

Your customer has noticed thatemails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. a configured job to process inbound emails
B. an inbound message filter per sender
C. a configured profile option to schedule the retrieval of emails
D. an inbound message filter per time schedule

Question 3

Digital Customer Service application configuration settings in json.cfg include which four options?

A. Default notification preferences
B. Product and category filtering
C. Default timezone
D. Service request links
E. Knowledge management language locales
F. Knowledge management article links
G. Default communication preferences
H. Default chat channel preferences

Question 4

Your customer has three service request child categories under the top-level service requestcategory
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
D. In Setup and maintenance > Service > Setup > Service Request > manage service Request Childcategories, search for the "Accounts" category and deselect the "Active" Column.

Question 5

Which four actions does the REST API for Service Requests (SRs) allow?

A. Update SR assignee
B. Delete SR by SR title
C. Delete SR by SR number
D. Create SR
E. Update SR milestone

Solutions: