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| Section | Objectives |
|---|---|
| Topic 1: Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) |
| Topic 2: Competency 1: Operations Management Fundamentals | - History and evolution of operations management - Operations strategy and competitive priorities - Product and service design |
| Topic 3: Competency 2: Quality Management | - Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria - Quality management philosophies (Deming, Juran, Crosby) - Cost of quality (prevention, appraisal, internal/external failure) |
| Topic 4: Competency 6: Production Planning and Scheduling | - Material Requirements Planning (MRP) - Theory of Constraints (TOC) - Aggregate planning - Master Production Schedule (MPS) - Just-in-Time (JIT) and Kanban systems |
| Topic 5: Competency 4: Supply Chain Management | - Supply chain design and strategy - Sourcing and procurement - Logistics and distribution - Inventory management |
| Topic 6: Competency 3: Process Improvement and Problem Solving | - Plan-Do-Study-Act (PDSA) cycle - Six Sigma methodology - Cause-and-effect diagrams (fishbone diagrams) - Statistical Process Control (SPC) - Lean operations and waste elimination |
| Topic 7: Competency 7: Forecasting | - Forecast accuracy measures - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods |
1. What is a key factor of a location analysis for a service company?
A) Relations with community
B) Proximity to customers
C) Effective capacity
D) Best operation level
2. What helps an organization identify and plan the actions necessary to meet current and future customer demands?
A) Software development
B) Current economic conditions
C) Production capacity
D) Capacity planning
3. What is a major factor in the decision to locate a business near its primary market territory?
A) Proximity to labor
B) Proximity to parks
C) Proximity to a community center
D) Proximity to customers
4. Which role do third-party logistics providers play in the supply chain?
A) External distributors
B) Tier three distributors
C) Internal distributors
D) Tier two distributors
5. Which term means to schedule a job that starts immediately, regardless of the due date?
A) Infinite loading
B) Forward scheduling
C) Backward scheduling
D) Finite loading
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
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