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Microsoft MS-100 Exam : Microsoft 365 Identity and Services

MS-100 actual test
  • Exam Code: MS-100
  • Exam Name: Microsoft 365 Identity and Services
  • Updated: Sep 15, 2026
  • Q & A: 431 Questions and Answers
  • PDF Demo
  • PC Test Engine
  • Online Test Engine
  • Total Price: $59.99  

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Microsoft MS-100: Preparation Process

The Microsoft Learning Platform offers a wide range of resources to help the candidates prepare for the Microsoft MS-100 exam. The students who do not have a training budget can use free online tools while those who can afford to go through the instructor-led training also have the opportunity.

  • Free Online Training

    This training tool offers a series of learning modules that the applicants can explore. For the Microsoft MS-100 exam, they can use the following learning paths:

    • Protect Identity & Access with Azure AD
    • Manage Identity & Access in Azure AD
    • Microsoft 365: Modernize Your Enterprise Deployments with Windows 10 & Microsoft 365 Apps
    • Stay Current with Windows 10 & Microsoft 365 Apps
    • Managing Your Enterprise Deployment with Microsoft 365

    Each of these learning paths has different modules that highlight the topics of the exam. Using these resources will help improve your performance and equip you with the skills required to get certified.

  • Instructor-Led Training

    The Microsoft 365 Identity & Services training course covers three core elements of the Microsoft 365 enterprise administration, including Microsoft 365 Tenant & Service Management, Microsoft 365 Identity Management, and Office 365 Management. Each aspect of the exam content is treated in detail within the course to help the candidates develop the practical skills as well as knowledge required to ace the test. The instructor-led training can be taken in a classroom or online.

Microsoft MS-100 Certification Exam Objectives:

For the MS-100 certification, candidates should have at least six months of experience using Microsoft Dynamics CRM in a business environment. The exam tests for expertise in the following areas:

  • Developing solutions for Microsoft Dynamics CRM. Update your knowledge on Dynamics AX, Microsoft Dynamics 365, and the new Microsoft Dynamics CRM for Sales.

  • Customizing Microsoft Dynamics CRM to meet business needs.

  • Implementing security in your customizations and integrations, as well as deploying those customizations and integrations into production environments.

  • Installing, configuring, and managing Microsoft Dynamics AX and related tools.

  • Testing customizations and integrations to make sure they function as expected in the real world.

  • Administering aspects of your MS Dynamics AX implementation, such as the training and support staff required, and maintaining your server environment.

  • Troubleshooting issues with Microsoft Dynamics AX and related tools.

  • Designing customizations that integrate seamlessly with MS Dynamics CRM for maximum business value to that organization's customers or clients or end-users of MS Dynamics AX software solutions.

  • Designing integrations between Microsoft Dynamics CRM and other applications or services.

Reference: https://www.microsoft.com/en-us/learning/exam-ms-100.aspx

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Microsoft MS-100 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Deploy and Manage a Microsoft 365 Tenant15-20%- Plan and Implement a Microsoft 365 Tenant
  • 1. Plan tenant architecture
  • 2. Configure subscriptions and tenant settings
  • 3. Manage domains
  • 4. Plan migration strategies
- Monitor Microsoft 365 Tenant Health
  • 1. Manage support requests
  • 2. Monitor service health
  • 3. Monitor tenant performance
Topic 2: Manage Access and Authentication20-25%- Plan and Implement Secure Access
  • 1. Implement identity protection
  • 2. Configure conditional access
  • 3. Manage external access
- Plan and Implement Application Access
  • 1. Configure enterprise applications
  • 2. Implement single sign-on
  • 3. Manage application permissions
- Plan and Implement Authentication
  • 1. Manage password policies
  • 2. Configure authentication methods
  • 3. Implement multi-factor authentication
Topic 3: Plan and Manage User Identity and Roles30-35%- Implement and Manage Identity Synchronization
  • 1. Manage synchronization operations
  • 2. Configure Azure AD Connect
- Plan and Manage Azure AD Identities
  • 1. Manage guest accounts
  • 2. Manage users and groups
  • 3. Manage self-service features
- Plan and Manage Roles
  • 1. Implement role-based access control
  • 2. Configure administrative roles
- Plan Identity Synchronization
  • 1. Plan Azure AD Connect deployment
  • 2. Design identity strategy
Topic 4: Plan Microsoft 365 Workloads and Applications20-25%- Plan and Implement Exchange Online Deployments
  • 1. Plan Exchange Online migration
  • 2. Configure mail flow
- Plan Microsoft Power Platform Integration
  • 1. Integrate Power Platform services
  • 2. Manage connectors and environments
- Plan and Implement Microsoft 365 Apps Deployment
  • 1. Manage update channels
  • 2. Deploy Microsoft 365 Apps
- Plan and Implement SharePoint Online, OneDrive, and Microsoft Teams
  • 1. Plan SharePoint Online deployment
  • 2. Configure OneDrive for Business
  • 3. Plan Microsoft Teams infrastructure

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