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IBM SureMark Printers Models 2xR and 1xR Sales Mastery Sample Questions:

1. What are two practical actions a customer could take based on information made available remotely through the printer sensor system and Remote Management Agent?

A) move printers from lanes with lower usage to wear-level their printers
B) advise the store that paper will need to be changed in a register soon
C) advise the store when a worn ribbon is causing print quality problems
D) recharge the printhead to extend its life

2. Which two SureMark printer life-extending actions are supported by Remote Management Agent monitoring?

A) proactive or reactive replacement of wearing parts
B) wear leveling of printers in multi-lane stores
C) updating of instructions for proper printer operation
D) recording of periodic printer maintenance procedures

3. Which component of the 2xR printers provides element (main card, interface adapter, thermal printhead) fault isolation indicators?

A) Remote Management Agent
B) POS sensor driver
C) Systems Management Sensors
D) Light-Path Management

4. Which two components are Customer Replaceable Units (CRUs) on SureMark 2xR printers?

A) paper feed mechanism
B) printhead
C) main system card
D) Light Path LEDs

Solutions: