EXIN ITILFND_V4 Exam : ITIL 4 Foundation

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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Identify the missing word(s) in the following sentence:
The service desk should be the entry point and single point of contact for the [?] with all of its users.

A) Supplier
B) Service provider
C) Customer
D) Service consumer

2. Which is a low risk change that has been pre-approved so that no additional authorization is needed?

A) An emergency change
B) A standard change
C) A change model
D) A normal change

3. Which is MOST LIKELY to be achieved by following a detailed procedure?

A) Assessing a change
B) Managing a service request
C) Investigating a problem
D) Resolving an incident

4. What should remain constant within an organization, even when the organizations objectives change?

A) Outcomes
B) Outputs
C) Guiding principles
D) Service offerings

5. Which of the following is included in the purpose of the 'continual improvement' practice?

A) The reduction of the likelihood and impact of incidents
B) The restoration of normal service operation as quickly as possible
C) The alignment of the organization's practices and services with changing business needs
D) The establishment of links between the organization and its stakeholders at strategic and tactical levels

Solutions: