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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. On EcuRepwhat file action for the problem analysis section is valid?

A) Explore
B) IBM Thread and Monitor Analyzer
C) Log analyzer
D) Search Files

2. A customer opened a PMR to request a fixpack for WebSphere Application Server. What action should the L1 support professional take?

A) Close the PMR as it is out of L1 support scope.
B) Search for fixpack and provide link and instruction to customer.
C) Contact L3 to get fixpack.
D) Post thread in developerWorks forum and direct the customer to it.

3. Which one of the following is not a way to show good communication with our customers?

A) Match the customer's technical language and technical level.
B) Show lack of interest to how the problem is impacting the customer.
C) Show a positive attitude.
D) Keep the focus on the goal of solving the problem.

4. Which one of the following is not a service of the IBM Passport Advantage offering?

A) 24x7 support on all Problem Management Records (PMRs)
B) product updates
C) software maintenance and support
D) software download and licensing

5. Which of the required fields in a Design Change Request (DCR) has the most influence on the decision whether a requested functionality will be added to a product?

A) IBM business justification
B) Requested Completion Date
C) Priority
D) Description

Solutions: