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| Section | Objectives |
|---|---|
| Topic 1: Working with Targets | - Negative behaviors when setting - Challenges in working with targets - Targets in practice - KPI documentation processes |
| Topic 2: KPI Documentation | - KPI documentation form design - Organizational KPI libraries development - KPI documentation process - Weights and Indexes - KPI documentation form functions |
| Topic 3: KPI Measurement | - Data gathering communication - Change log - KPI report |
| Topic 4: KPI Selection | - KPI selection techniques - KPI selection sources - KPI selection for organizational scorecard |
| Topic 5: Data Gathering | - Community of Practice - KPI activation techniques - KPI reporting data sources - KPI activation tools - Guidelines to improving - Communication with data custodians - Data quality dimensions |
| Topic 6: KPI Selection at Operational Level | - Operational dashboard - Department scorecard |
| Topic 7: KPIs in Context | - KPIs cascaded to functional area - KPI selection for industry |
| Topic 8: Data Visualization | - Best practices in scorecard design - Best practices in dashboard design - Usability in terms of visual design - Guidelines to design efficient templates - Scorecard and dashboard examples |
| Topic 9: KPI Project Coordination | - The business case for KPI implementation - Primary and secondary data sources - KPI project plan - KPI workshop briefing pack |
| Topic 10: KPI Taxonomy | - Interdisciplinary systemic worldview - KPI DNA map - KPI use case scenarios |
| Topic 11: KPI Typology | - Efficiency vs effectiveness KPIs - Leading vs lagging KPIs - Qualitative vs quantitative KPIs |
| Topic 12: The World of KPIs | - The value added by KPIs - KPIs concept map - Organizational levels - Challenges in performance measurement - Governance |
| Topic 13: Understanding KPIs | - KPI lifecycle - SMART objectives decomposed - KPI related terminology |
1. Which of the statements below is correct?
A) Performance measurement is a subset of performance management
B) Performance management is another term for performance measurement (the terms are synonyms)
C) Performance management can be done well in isolation of performance measurement
D) Performance measurement should be done by specialized staff in this area
2. Which KPI is suitable for measuring the following objective: "Improve staff competencies"?
A) Staff competencies targeted through training (#)
B) Staff competencies meeting desired levels (%)
C) Training hours (#)
D) Training budget ($)
3. Which of the following is a data collection tool?
A) Scorecard
B) Reminder email
C) Data gathering template
D) Dashboard
4. Which KPI best measures the achievement of the following objective: "Improve employee skills & competencies"?
A) Managers satisfied with new recruits 10 weeks into the role (%)
B) Employees with performance plans in place (%)
C) Internal customers satisfied (%)
D) Leadership communication sessions (#)
5. Who is responsible for providing KPI data for report generation?
A) KPI owner
B) Strategy/Performance Manager
C) Report generator
D) Data custodian
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |
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