Salesforce BA-201 Exam : Salesforce Certified Business Analyst

About Salesforce BA-201 Exam

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Salesforce BA-201 Exam Syllabus Topics:

Section	Weight	Objectives
User Stories and Acceptance Criteria	18%	- Manage and maintain user story documentation - Write clear, testable acceptance criteria - Define components of a well-formed user story
Business Process Mapping and Optimization	12%	- Validate process designs with stakeholders - Identify improvement opportunities - Design optimized processes aligned with Salesforce - Map existing business processes
Collaboration with Stakeholders	23%	- Bridge gaps between business and technical teams - Plan discovery activities based on stakeholder groups - Select appropriate communication and analysis techniques - Identify stakeholders and build effective relationships
Customer Discovery	17%	- Identify business goals, strategies, and challenges - Understand role of Business Analyst in implementation lifecycle - Assess current state of Salesforce usage - Align Salesforce capabilities with business needs - Analyze environment and identify constraints/opportunities
Requirements Gathering and Management	18%	- Distinguish between scope, requirements, and user stories - Engage stakeholders to elicit, validate, and prioritize requirements - Document and maintain requirements in version control
Development Support and User Acceptance	12%	- Evaluate test results and confirm solution meets requirements - Define and plan user acceptance testing - Document lessons learned and feedback - Support development teams with clarification

Salesforce Certified Business Analyst Sample Questions:

Question #1

A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and opportunity owners once a quote has been accepted.
What should the BA do during UAT to ensure the solution meets the requirements?

A. Work with the quality assurance (QA) team to perform UAT in a sandbox.
B. Work with the solution architect to perform unit testing in a sandbox.
C. Work with subject matter experts to perform UAT in a sandbox.

Reveal Solution Discussion 0

Correct Answer: C 🗳️