Salesforce Arch-301 Exam : Salesforce Certified B2B Solution Architect

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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2answers

A) Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.
B) Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
C) Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
D) It is impossible to track source controlwith package development; either the org owns the source or a source control does, but never both.

2. During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.
Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation?
Choose 2 answers

A) Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution.
B) Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs.
C) Suggest that the executive team tie performance metrics to Salesforce usage.
D) Create recurring office hours for end usersto call in to speak directly with the Solution Architect.

3. Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out toUC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.
UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UC classify its partners accordingly.
Which solution should a Solution Architect recommend to meet UC's requirements?

A) Sales Cloud, B2B Commerce, and Partner Relationship Management
B) Sales Cloud, Partner Relationship Management, and Einstein
C) Sales Cloud, B2B Commerce, and Customer Community
D) Sales Cloud, Service Cloud, and Partner Relationship Management

4. Universal Containers (UC) is adding to its existing Salesforce implementation and currently uses Saks Cloud and Service Cloud. UC is looking to add Salesforce Field Service and Experience Cloud to allow its third- party contractors easier access to the data they need and to provide its customers a way to self-service.
UC has expressedinterest m allowing its customers to be able to self-schedule maintenance work on their Assets. UC wants a solution to display scheduling options for the next month to its customers.
What should a Solution Architect consider m a potential solution?

A) Standard Salesforce Asset Calendar
B) Appointment-Assistant Self Service Scheduling
C) Lightning Web Components Calendar Module
D) Salesforce Scheduler

5. Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

A) Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
B) Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
C) Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
D) Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.

Solutions: