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Salesforce Certified Agentforce Specialist Sample Questions:

1. Which configuration must An Agentforce complete for users to access generative Al-enabled fields in the Salesforce mobile app?

A) Enable Mobile Generative AI.
B) Enable Mobile Prompt Responses.
C) Enable Dynamic Forms on Mobile.

2. A support manager wants an agent to summarize cases but prevent it from exposing customer PII. Which feature directly addresses this requirement?

A) Einstein Trust Layer data masking
B) Case assignment rules
C) Prompt Builder
D) Field-level security

3. An Agentforce needs to create a Sales Email with a custom prompt template. They need to ground on the following data.
Opportunity Products Events near the customer Tone and voice examples
How should the Agentforce Specialist obtain related items?

A) Call prompt initiated flow to fetch and ground the required data.
B) Utilize a standard email template and manually insert the required data fields.
C) Create a flex template that takes the records in question as inputs.

4. An Agentforce needs to enable the use of Sales Email prompt templates for the sales team. The Agentforce Specialist has already created the templates in Prompt Builder. According to best practices, which steps should the Agentforce Specialist take to ensure the sales team can use these templates?

A) Assign the Data Cloud Admin permission set and enable Sales Emails in Setup.
B) Assign the Prompt Template User permission set and enable Sales Emails in Setup.
C) Assign the Prompt Template Manager permission set and enable Sales Emails in setup.

5. What should An Agentforce consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?

A) If person accounts have been enabled, merge fields will not be available for the Account object.
B) The Activities related list on the Account object is not supported because it is a polymorphic field.
C) Prompt generation will yield no response when there is no related list associated with an Account in runtime.

Solutions: