Apple 9L0-064 Exam : OS X v10.8 Troubleshooting Exam

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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1. A technician suspects that an application's preference file is causing the app to crash at launch.
Which of the following techniques would be best to confirm the issue?

A) Use "Go to Folder..." or press the Option key to access the user library, move the suspected preference file to the desktop and then try launching the application.
B) Delete the application, reinstall it, then try launching it again.
C) Startup from OS X Recovery, open Disk Utility and repair the startup disk.
D) Use a Time Machine backup to restore the entire User folder.

2. Which of the following is the indication that a Mac is loading system software?

A) Blank screen
B) Boot chime
C) Gray Apple logo with a spinning gear
D) Gray screen

3. Which of the following is a valid choice in OS X Mountain Lion Security & Privacy settings for "Allow applications downloading from:"

A) CDs & DVDs
B) Apple Software only
C) Mac App Store and CDs & DVDs
D) Mac App Store and identified developers

4. Chad decides to encrypt his existing Time Machine backup on an external disk. How should he proceed?

A) Erase the disk using the Disk Utility then start a new Time Machine backup.
B) Get info on the Time Machine backup disk then select the "Enable encryption" checkbox.
C) Use the Time Machine preferences to re-select the backup disk then select the "Encrypt backup disk checkbox.
D) Enable FileVault 2 on the startup disk to automatically encrypt the Time Machine backup.

5. What should customers be aware of if they need to use Safari or reinstall OS X Mountain Lion when their Mac has been started from OS X Recovery?

A) They must charge the Mac's battery to 100% before starting from OS X Recovery.
B) An internet connection is required to use Safari and reinstall OS X.
C) A Mac must have at least 4GB of memory to reinstall OS X Mountain Lion.
D) A valid Apple ID is required to use Safari on OS X Recovery.

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