Book Recommended For 500-450 Exam Preparation

Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications) by Rue Green

This book is a wonderful guide that helps the candidates to learn about deploying Cisco Unified Customer Voice Portal IVRs in the contact center-specific environment alongside deployment best practices, detailed insights for designing CVP's architecture and its components. After reading this edition, you get to know about CVP-based unified solutions, minimizing configuration errors, and reducing downtime while implementing the solutions. It also highlights the importance of choosing the right deployment model and implementing the detailed call flows for VRU and comprehensive deployment models. This book is available on Amazon in the Kindle and Paperback versions, so you can buy it to prepare for the Cisco 500-450 exam independently.

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 by Cisco

This course is also 5 days long and further discusses the understanding of the requirements and resources needed for the complex adds and changes that occur in the UCCE environment. It is a high-level training that is designed for the advanced administrators who are responsible for the level 2-3 support of the solution. So, it gives you a deeper exposure to the tools and technical operational requirements used to ensure the functionality.

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucceis.html

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When you complete this course, you will be able to demonstrate the overall skills tested on the Cisco 500-450 exam, including:

• Proficiency with a move, add, change of the IVR environment of UCCE counting MicroApp and VXML solution scripting.
• Effective use of the system tools to troubleshoot and track a call within a call flow
• Advanced proficiency with the change, add, move of the ACD/PBX environment of UCCE