WGU Information-Technology-Management Exam : WGU Information Technology Management QGC1

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WGU Information-Technology-Management Exam Syllabus Topics:

WGU Information Technology Management QGC1 Sample Questions:

1. What is the definition of the accountability vs. ownership paradox?

A) A situation in which the CEO is concerned they might be overlooking a digital disrupter that competitors have surely discovered
B) A situation in which a company's CIO is responsible for the outcomes of technology implementations but does not have the power to change ' business processes
C) An evaluation of where a business is headed, what it wants to achieve, and how it will support its objectives
D) The ability to use a uniquely enterprise view to create business process change

2. Which organizational policy states that an employee should never send unsolicited emails outside the organization?

A) Employee monitoring policy
B) Information use policy
C) Social media policy
D) Anti-spam policy

3. What is a benefit of globalization?

A) Access to new talent pools
B) Adherence to regulatory requirements
C) Increased competition
D) Costs associated with operating in new geographic areas

4. Which operational customer relationship management (CRM) technology maintains customer data and identifies prospective customers for future sales?

A) Call scripting
B) Campaign management
C) Cross-selling
D) Contact management

5. Which statement describes the planning phase of the systems development life cycle (SDLC)?

A) Establishing a high-level strategy and goals for an intended project
B) Establishing full descriptions of the desired features and operations of the system
C) Bringing project pieces together, checking interoperability, and verifying functionality
D) Performing corrections, additions, and upgrades to ensure the system continually meet business goals

Solutions: